UX Designer · Sendible
April 2022 – August 2026
Remote (UK). Social media management platform. Owned the public web presence, the conversion programme and the 2025 brand refresh.
- Owned the public web presence across four years: pricing at over 130,000 visits a year, homepage, demo, campaign and launch pages, taking each from brief through to shipped and then iterating on live results rather than handing over once.
- Designed and shipped a brand refresh across identity, marketing site, social and motion, including the About Us page with its micro-interactions, the brand hub, and the merch site. Sendible credited the work publicly on their own channels.
- Built as well as designed where it was faster: shipped a pricing page and its content manager to the development agency as working production code written with Claude Code, cutting handoff-to-live from around two weeks to one, and giving the team a page they could edit without a developer.
- Built a working report builder application in code, with a module library, drag-and-drop composition and grid resizing, so the team could test behaviour that cannot be judged by looking.
- Optimised for people rather than pages, using session recordings, heatmaps and funnel analytics: a study of 16,021 visitors showed 86% never scrolled past the hero, which settled a months-long argument about page length.
- Ran more than twenty conversion experiments over four years, taking new-visitor-to-trial conversion from 1.9% to a 3.11% quarterly average against a 3.00% target, and rebuilding sign-up to take sign-up-to-trial from 27.6% to 61.8%.
- Designed for multiple currencies and regions, with geo-based defaults across pricing, plan selection and sign-up, deciding what a visitor sees based on where they are reading from.
- Redesigned global navigation and site search across a large content estate.
- Built reusable components and patterns into the design system alongside the frontend engineer who built it, judging when an existing pattern was right and when something new earned its place.